Service & Parts
Service the way the factory intended.
We're the factory-authorized service agent for the brands we sell. Emergency repair, installation, training, and genuine OEM parts.
"89% of the time, we are there within 24 hours"
Taylor Freezer of CT arrives 89% of the time within 24 hours — one team, one phone number, no third-party handoffs.
To request Parts or Service call
203-772-7888
- Option 1 — Service
- Option 2 — Parts
Preventative maintenance
Scheduled visits that keep your machines running through your busiest seasons.
Emergency service
When a machine goes down, our factory-certified techs get you back up fast.
Factory-authorized
Trained by Taylor and FlavorBurst — the only right way to service your equipment.
Genuine OEM parts
Full parts inventory for the brands we sell, shipped or installed on-site.
What sets us apart
- 5 full-time trucks on the road
- Certified service technicians on call 24/7 for after-hours emergencies
- Dedicated customer service team
- Help selecting the proper equipment for your location
- Full store layouts are our specialty
Our support includes
- Point-of-sale material
- Delivery, set up, and installation with every equipment purchase
- On-site training and demo
- Manufacturer warranties
Service continues after the sale
- Factory-trained and certified technicians
- SPM — Service Performance Measurement tracks every call from inception to completion
- Fully stocked service trucks
- GPS dispatching for fast, accurate response
- Phone support resolves ~20% of service calls without a truck roll